Refund policy
Made-to-Order Garments
Each 4NML made-to-order garment is produced individually after an order is placed.
Garments ordered in a standard 4NML size and in a color, material, and design option offered on the product page may be returned within 14 days of delivery.
Garments made using customer-provided measurements or with requested adjustments to length, fit, color, material, design, or other details are considered custom orders and are final sale.
Eligible Non-Made-to-Order Items
Non-made-to-order items, including select hats and accessories, may be returned within 14 days of delivery unless otherwise stated on the product page.
Returns
Returned items must be unworn, unwashed, unaltered, and in their original saleable condition, with all original tags and packaging.
To request a return, contact hello@4nml.com within 14 days of delivery and include your order number. Returns must be sent within 14 days after return instructions are provided. Returns sent without prior authorization will not be accepted.
Customers are responsible for return shipping costs. Original shipping charges are nonrefundable unless the return is due to a defect, damage, order error, or applicable law requires otherwise.
Damages, Defects and Order Errors
Please inspect your order upon delivery. If an item arrives damaged, contains a production defect, or does not match your order, contact hello@4nml.com as soon as possible with your order number and clear photographs of the item and packaging.
For damage that may have occurred during shipping, please contact us within 48 hours whenever possible. Once the issue has been reviewed, 4NML will arrange an appropriate repair, replacement, refund, or other resolution.
This policy does not limit any rights provided by applicable law.
Non-Returnable Items
The following items are not eligible for return:
- Custom-sized, personalized, or specially adjusted items
- Worn, washed, damaged, or altered items
- Items without their original tags
- Items specifically marked Final Sale
- Gift cards
Exchanges
We do not offer direct exchanges. If an item is eligible for return, it may be returned for a refund and a new order may be placed separately.
Custom orders are not eligible for exchange. Alteration support may be considered on a case-by-case basis.
European Union Customers
European Union customers may return eligible items within 14 days of delivery in accordance with applicable consumer protection laws.
This includes made-to-order garments produced in a standard 4NML size and standard options. The right of return does not apply to garments made using customer-provided measurements or incorporating requested adjustments, personalization, or other custom specifications.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Nothing in this policy limits any mandatory consumer rights.
Refunds
Once an approved return has been received and inspected, a refund will be issued to the original payment method within seven business days. Additional processing time may be required by your bank or payment provider.